Not resolved

The customers service to terrible. Don't understand I word the say I am sick and tired of talking to *** foreigners I keep asking for a US rep and I am told they cant transfer me.

Free phone not worth the this trouble. Ask me of more information so they can send my phone out I kept telling them I have a phone no record of the phone??? I supplied them with a serial and phone# no record. I would not recommend this phone to anyone.

Seriously 86 words is not enough. You customer service sucks terrible ok enough words

Reason of review: Poor customer service.

I didn't like: Cant understand a word customer service saids.

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Oh, the sweet irony of this person wanting to speak "to an American" when you can't even understand his/her complaint!


Hi. I am Matt and I work with SafeLink.

Let me help you get this resolved. Send me an email at and we will resolve your problem right away. You can also call our Customer Care Center at 611 from your SafeLink Phone (it’s a FREE call) or 1-800-378-1684 (from a landline phone) for assistance. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.


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