Maynard, Massachusetts
Not resolved
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality

have been with them about 7 yrs I could not use the phone they sent due to age /disability so i purchased a tracfone only to find out it had to get a new sim card so i bought min until this card came and then after excrutiating phone torment to swap it it erased 700 minutes that took another 3 or 4 hours of phone torment and a waiting period of days to get back 3 months later i find out safe link cancelled me for not making the manditory one call a month when in fact i use about 400 minutes a month purchaseing the remainder so the put me thru the re-apply mode sent me a new sim card again when i called to activate that card after an hour it got registered and the phone worked then tried to get my minutes but nothing she transfered me to someone else only to disconnect me and had to start from scratch now they tell me that i don't have an acctive account !!! after 7years they SUCK I AM DONE W/THEIR *** and TRACFONE NEVER AGAIN

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Full refund.

I didn't like: Customer service is a joke, Cant understand a word customer service saids, Total run around everytime have never had a good experience, Having to wait on minutes.

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Hi. I am Matt and I work with SafeLink.

Let me help you get this resolved.

Send me an email at and we will resolve your problem right away.

to MattSL #1020681

matt i'm going to do that and we'll see but i have my doubts

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