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1 comment

I purchased an Unlimited Plan, because I need to be able to use my phone at all times without worrying about running out of airtime . The price is very reasonable.

That's why I haven't switched phone companies yet. I have to call customer service at least twice a week to turn my phone back on. I'm normally in the middle of a long distance phone call, & the call drops. The operator will say that I don't have enough air time to complete the call, but that's impossible due to the fact that I purchased an "Unlimited" Plan.

Customer Service fixes the problem after transferring me to several different departments, & spending hours on the phone. Two days later, it happens again!! This company has very poor service. I wouldn't recommend it to anyone.

I pay more with AT&T, but I've never had this problem with them. I plan to switch phone companies next month.

Safelink is only good if you use the free minutes. If you pay for your service, you will be very disappointed!!

Product or Service Mentioned: Safelink Wireless Unlimited Talk + Text + Data Phone Plan.

Reason of review: Bad quality.

Monetary Loss: $60.

Preferred solution: Let the company propose a solution.

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Hi. I’m Matt from SafeLink Wireless.

I do apologize for the inconvenience that you've experienced.

Let us further discuss and check your account to resolve that issue. Please send us an email with your account information to tracfone@fb-tracfone.com to further assist you.

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