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I have been trying to get my phone reactivated and they keep sending me to different departments and so called "escalations" and have NOT fixed my problem after 5 days. This is the worst customer service and service I have received.

Plus, It is so frustrating to hear them repeat their script with the "I am so sorry" without really fixing the problem. I don't want their fake apologies and not resolutions.

My first time I have experienced their horrible service and customer service was about a month and a half ago and they took 15 days. I am so tired of their inability to revolve issues.

Product or Service Mentioned: Safelink Wireless Customer Care.

Reason of review: Poor customer service.

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MattSL
#1243418

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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