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I have been trying to get my phone reactivated and they keep sending me to different departments and so called "escalations" and have NOT fixed my problem after 5 days. This is the worst customer service and service I have received.

Plus, It is so frustrating to hear them repeat their script with the "I am so sorry" without really fixing the problem. I don't want their fake apologies and not resolutions.

My first time I have experienced their horrible service and customer service was about a month and a half ago and they took 15 days. I am so tired of their inability to revolve issues.

Product or Service Mentioned: Safelink Wireless Customer Care.

Reason of review: Poor customer service.

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Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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