I was on the phone for nearly half an hour with their customer service rep who kept putting me on hold. And when she asked me what my current address was I was told I couldn't get renewed because they had someone else listed as living here (or as the owner of the place) I live in apartment building, of course someone else owns it!
The very first time, I couldn't get a phone at all because I was living in a women's home and someone else had one. They really need to re-examine the one-per-household rule or look into getting a list of group residences and such so that people living in such places can get phones in case of emergencies and such.
Product or Service Mentioned: Safelink Wireless Phone Service.