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Customer service
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I ordered a phone through Safelink and when they shipped my phone, my apartment # wasn't included on the shipping label (this information was included on my application), so it was shipped back to sender. I attempted to contact Safelink numerous times and was on hold 20+ minutes each time.

I can understand a wait when calling, especially since it is free, but not when you call numerous times and can't get through. When I finally reached a customer representative (foreign gentleman) and explained the situation, he indicated he wasn't sure how to handle the situation and asked that I call back another time. I indicated that I would just cancel the service online and pick another carrier and he responded with "okay".

Seriously!! Cancelled the service right after that conversation.

Product or Service Mentioned: Safelink Wireless Technical Support.

Reason of review: Poor customer service.

Preferred solution: None.

I liked: Quick easy application process online.

I didn't like: Time on hold to speak with customer representative, Difficult to understand customer representative, Customer representative unable to handle issue.

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Hi. I'm Matt from SafeLink Wireless.

We're sorry for the trouble this issue has caused you.

For us to further assist you, please click on this link to chat with a live agent. Thank you.

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