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I have been w/Safelink approx. 3-5 months and each month I have had trouble retrieving my monthly minutes.

I have not even been able to retrieve minutes which I purchased online thru Tracfone. However, those the payment for those minutes were immediately taken from my bank account. I have spent approx. 3-4 hrs.

each month on the phone w/SEVERAL representatives trying to retrieve minutes due me. NOW they want to send me a new phone, which I am SURE will not be comparable to the one I have now AND one that I can see well and use well, as I am 65 yr. old w/glasses.

I feel sure I will be sent a SMALL cheap phone, hard to read the screen and hard to see the keys, and probably unable to send text messages at all. I am very unhappy w/my thus far service w/SAFELINK.

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Anonymous
#670457

I have been trying to contact the customer service for several weeks & have been unsuccessful doing so. I have not received minutes in months.

Im sure Im not the only person having this problem. What can be done to solve this issue?

Anonymous
to Anonymous Parsons, Tennessee, United States #675768

I have had problems with safe link on and of fo 5 manths. They tell me Im not using my minutes.

Well if thats the truth how come I only have 5 minutes. :sigh

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