Called several times to make sure i could buy the new tracfone premier.once i got it i was super excited until i called safelink. Rep told me there was a system error n to call back in an hour.this was june 12th.
I called back in an hour n was told that the problem couldnt be fixed an a ticket for repair was issued n would be fixed in 24hrs.i was upset cause i saved for so long just to buy the phone but couldnt get it on. But i had no choice but to wait n call back in 24hrs. So i called back on 6/13 @ 655pm n spoke to the nastiest n rudest customer service rep i have every encountered.she said u have an error on ur acct. N need to wait 48 hrs before calling back.wtf?
Now it was 48 hrs? I asked to speak to a supervisor n she said I AM A SUPERVISOR!!!seriously? She mumbled a bunch of stuff then said im connecting u now.i then spoke to a very nice man who explained that it wasnt a problem with my acct.
But safelink was having problems with their system n they were working on it n it was taking 48 hrs to fix. Still couldnt use my new phone but atleast he explained why n he was professional.
Product or Service Mentioned: Safelink Wireless Cell Phone Activation.
Reason of review: Order processing issue.