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I'd think there should be more options on the website. Having the ability to check on certain things is a must.

Online shat can use a upgrade. Limited options on there web site is not what bring in the bacon & neither do the chat techs. 24 hour service would be a good option for customers who need service. A follow up is a good idea when wanting to keep customers happy.

If safelinkwireless.com wants to stay in service, they should be doing more on the web for the people that need the service.

I just ordered my second phone In the last five years and have had no major issues to report as of yet, never had a problem with online tech support BUT I do side with the customer support. I Have 12 years of retail service and having patients is half the battle.

Review about: Safelink Wireless Website.

Reason of review: Bad quality.

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MattSL
#1396305

Hi. I’m Matt from SafeLink Wireless.

I'm sorry for the inconvenience that you've experienced. If you have any issues with your phone or service, we can surely help you.

Just send us an email with your account information to tracfone@fb-tracfone.com. Thank you.

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