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I've had a safe link phone for years but recently it's become impossible to deal with this company.My cell phone states I have 316 minutes & Service until 01-31-2018 with 116 service days left, yet I'm unable to use my phone & when I try to use it it states to press #1 to be reinstated but nothing never happens when I do? I've called this company many times & with no assistance & in fact they continue to put me on hold & never come back on line?

So, how can my cell phone show all of what I have state above?

but yet when I attempt to call their Tech Help # I get no where & am just put on hold. Since this is a Government program for this cell phone I will file a complaint with them & let them know it is a waste of their money.

Product or Service Mentioned: Safelink Wireless Technical Support.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service, Extremly poor customer service.

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Hi. I’m Matt from SafeLink Wireless.

I'm sorry for the inconvenience that you have experienced.

Let me help you in resolving that issue. To resolve the problem, please send us an email with your account information to

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