Not resolved
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design
Warranty
Website
1 comment

Safelink qualified me for the government subsidy, shipped a phone that never worked, deleted my account and number because I never used the phone during the required 30 day period, and continues to report me as a customer in the database blacklist of customers, preventing me from obtaining service from a legitimate company. Further: complaint letters, sent by certified mail to the company remain unanswered, as is a complaint filed with the FCC.

My applications to other companies are being treated as if I am trying to scam the system, which is certainly not the case.

Worst company, and worse low income subsidy program, in history. Absolutely worthless to people who actually need the help.

Product or Service Mentioned: Safelink Wireless Account.

Reason of review: Completely unusable service; plus Safelink is preventing me from obtaining service elsewhere..

Monetary Loss: $120.

Preferred solution: Safelink must respond to FCC complaint and allow me to obtain service elsewhere..

I didn't like: Preventing me from obtaining service elsewhere.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
MattSL
#1078347

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

You May Also Like