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3 comments

My service was stopped after 7 years ,according to them my information was no totally verifiable. They asked for photocopies of ID and other documents and a sworn statement ,I sent everything same day .3 wks later called again they did not know anything about my case.

Sent everything again, did a signed recorded signed by phone statement since they had lost everything. in addition i did the recorded statement again. Called back and guess what?? they can t give me any information because they said problems are fixed in what they call the BO department "back office department.

So i guess i will never know!!!???

Let me tell you something like this happens every year with this company. They either have completely inept staff or they dont care.

Review about: Safelink Wireless Technical Support.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I didn't like: Customer service, Communications.

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Anonymous
#1397599

When I wanted to change my SIM card for the sake of using a quality phone, SafeLink sent the wrong card. I called in.

This time the representative said they would send the correct one.

It was the wrong one again! Such incompetence!

MattSL
#1305972

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Anonymous
to MattSL #1397596

This attempt at a means towards a solution is ***. The customer service call center is always a terrible experience. Hey Matt, do the pissed off subscribers a REAL service by gathering every single recording of testimonies of subscribers being disconnected for no reason, then send all of the recordings to Carlos Slim along with a giant foam middle finger.

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