My service was stopped after 7 years ,according to them my information was no totally verifiable. They asked for photocopies of ID and other documents and a sworn statement ,I sent everything same day .3 wks later called again they did not know anything about my case.
Sent everything again, did a signed recorded signed by phone statement since they had lost everything. in addition i did the recorded statement again. Called back and guess what?? they can t give me any information because they said problems are fixed in what they call the BO department "back office department.
So i guess i will never know!!!???
Let me tell you something like this happens every year with this company. They either have completely inept staff or they dont care.
Product or Service Mentioned: Safelink Wireless Technical Support.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I didn't like: Customer service, Communications.